Instrument Service Plans
With every Beckman Coulter service plan, you can count on original service parts and expert support to ensure your equipment is operating within specification. Exchange downtime and workflow disruptions for optimized system performance and quality results with a range of protection plans.
With flexible options and features, you choose the level of support to best meet your needs and budget.
“With affordable service plan protection from Beckman Coulter, we can better manage our budget while knowing our analytical ultracentrifuge will be taken care of with minimal downtime. The yearly operational qualification service also helps us demonstrate ongoing compliance and instrument performance without the need for additional internal resources. Beckman Coulter’s field service engineers are highly qualified and bring the expertise and experience needed for timely and complete issue resolution.”
Dr. Alexander BepperlingLab Head Biophysical CharacterizationNovartis BTMD
Find the plan that's right for your lab
| Beckman Coulter Service Plans | ||||||
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| WARRANTY PERIOD | POST-WARRANTY PERIOD | |||||
| Plan Benefits | Warranty | Start-Up Care Premium Services |
Prevention Plus |
Protective
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Comprehensive | |
| Certified parts, labor |
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20% Off |
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| Travel expenses1 |
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20% Off |
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| Annual preventive maintenance | 1 PM | 1 PM | 1 PM | 1 PM | ||
| Annual health check2 |
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| Onsite response time guarantee3 | 2 DAYS | 3 DAYS | 2 DAYS | |||
| Remote technical support |
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| Software & Engineering updates4 |
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20% Off |
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| Annual basic operator training5 |
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20% Off |
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| Operational qualification (OQ) | AVAILABLE | AVAILABLE | AVAILABLE | |||
| Application Support6 | AVAILABLE | AVAILABLE | AVAILABLE | AVAILABLE |
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| PROService Remote Connectivity7 |
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| Relocation support |
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- Within 100 miles of a Beckman Coulter Service hub.
- Proactive service check performed by a Beckman Coulter field service engineer to address any system or service performance issues.
- Priority response guaranteed. Contact your local service representative for guaranteed response times based on your location.
- Reliability updates include hardware, software and instrument modifications to recommended levels.
- Services performed at your facility by a Beckman Coulter field service engineer.
- Basic & advanced application support packages are available. The Comprehensive Plan (CP) includes one day of basic application support at your facility. This service does not include method development. Contact your Beckman Coulter sales representative for more information.
- PROService-enabled instruments include the Navios, Navios EX, Gallios, AQUIOS and Biomek i-Series liquid handling systems.